Refund Policy

Refund Policy

Return & Exchange policy

Thank you so much for shopping

Barbarad.store. We aim to deliver

exceptional customer service and online

shopping experience.

We understand that sometimes a product

might not work for you and we offer a fair exchange & return policy.

Cloths

We are more than happy to accommodate

exchanges and returns for our shoes that have not been worn.

NOTE: PLEASE be aware that any issues with your products MUST be handled within 7 days of delivery.

Below are the details:

Return are gladly accepted if nature of issue is due to barbarad.store;
We ONLY will accept return with clear visible photos of the products issues within 7 days. (Once beyond 7 days, we won't offer Free exchange or free return service, please Keep a good contact during this period)

Return & Exchange process

Step 1

Please contact our barbarad.store service representatives within 5 days of receipt of your items.

Email:

Please indicate the reason you want to exchange or return your products. Please attach any applicable pictures.

Step 2

Our customer service representative will process your return/exchange request within 1-2 business days (except for holidays and vacation)

After return/exchange request has been authorized, our customer service will send you a Return & exchange address to send your unit to.

Step 3

Please ship products back to the address we provide you, please include the order number. We are also responsible for the shipping charge.

We do not accept the return package without our return authorization.

We do not accept the return packages by freight collect.

For customers outside the US, we suggest you ship your package by postal express, which will be a little cheaper than FedEx, UPs, DHL ect.

Please do mail by us the tracking number after you have shipped your package.

For rush Exchange

You can place a new order and receive your refund when the original item arrived back.

-Place a new order online, we will send your new purchase after payment received.

-When we receive and process the eligible returned product, we will issue the refunds or store credit that has no expiration date.